let's connect and empower confidence together!

We value your feedback, questions, and the opportunity to assist you in any way we can. Whether you have inquiries about our products, need assistance with your order our dedicated support team is here to help. 
Thanks for contacting us. We'll get back to you as soon as possible.

Got Questions?

Frequently Asked Questions

Find quick answers to your most pressing questions about KinksKrown products.

Get started

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Can I modify or cancel my order after purchase?

Orders can be modified or canceled within 24 hours of purchase by contacting our customer service team.

What are your delivery times?

Delivery typically takes 3-7 business days, depending on your location. International orders may take longer.

How can I track my package?

A tracking link will be provided in your shipping confirmation email.

What should I do if my order arrives damaged or incomplete?

Contact our support team immediately. Please provide photos of the issue for quicker resolution.

What is your return policy?

We accept returns within 30 days of delivery, provided the items are unused and in their original packaging.

How do I request a return or refund?

Reach out to our customer service team with your order number. We’ll guide you through the process.

Are your products suitable for all hair types?

Yes, our products are formulated to cater to a variety of hair types, including curly, kinky, and coily textures.

How do I choose the right product for my hair?

Check our product descriptions for detailed recommendations or contact us for personalized advice.

Are your products natural or free from sulfates/parabens?

Yes, we prioritize natural, sulfate-free, and paraben-free ingredients to promote healthy hair care.

Can I use your products on color-treated or chemically processed hair?

Absolutely! Our products are safe for color-treated and chemically processed hair.